Yahoo Recruitment 2017 | Freshers | Customer Care Associate | 2015 & 2016 Batch | Any Graduate | 2015 & 2016 Batch | Bangalore | May 2017
Company: Yahoo India
Yahoo! Inc. is an American multinational technology company headquartered in Sunnyvale, California. Yahoo was founded by Jerry Yang and David Filo in January 1994 and was incorporated on March 2, 1995.
It is globally known for its Web portal, search engine Yahoo! Search, and related services, including Yahoo! Directory, Yahoo! Mail, Yahoo! News, Yahoo! Finance, Yahoo! Groups, Yahoo! Answers, advertising, online mapping, video sharing, fantasy sports, and its social media website. It is one of the most popular sites in the United States.
Company Website: www.in.yahoo.com
Positions: Customer Care Associate
Qualification: Any Graduate
Experience: 0 – 6 months
Job Location: Bangalore
Salary: Best Industry
Eligibility Criteria:
- Bachelor’s Degree in any discipline required with minimum of 3.5 GPA / 65% marks.
- 0 – 6 months of success customer service or internet experience.
- Must have flexibility to work Monday thru Sunday in shifts.
Responsibilities:
- Provide world-class service to all Yahoo Customers in a customer centric environment
- Successfully resolve complex customer e-mail, chat and telephone inquiries through the use of multiple customer support tools
- Assisting customers with inquiries while providing consultative support and recommendations
- Document in detail all interactions with customers
- Effectively articulate complex information to a variety of technical and non-technical customers
- Educate customers on products and help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
- Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating
Last Date to Apply: ASAP
Application Link: Link Expired
