Tata Communications Recruitment Drive | Freshers | Engineer – Customer Service | Any Graduate | 2018 – 2023 Batch | Pune
Company: Tata Communications Ltd
Tata Communications Recruitment Drive:- Tata Communications is a global company with its roots in the emerging markets. Headquartered in Mumbai and Singapore, it has more than 8,000 employees across 38 countries.
The $3.2 billion company is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is the flagship telecoms arm of the $103.3 billion Tata group.
Company Website: www.tatacommunications.com
Positions: Engineer – Customer Service Operations (Customer Service Operations)
Experience: Freshers (0 – 4 years)
Salary: Not disclosed
Job Location: Pune
Eligibility Criteria for Tata Communications Recruitment Drive:
- Graduate with 0 – 4 years of experience
- BE/ B.Tech/ BCA/ B.Sc
- Specialization in Computers/IT/ Electrical/ Electronics/ Telecom
Job Description:
Manage customer queries related to all services and solutions delivered including complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc. for any issue resolution Provide L2L3 support to resolve hardware-software issues by applying technical expertise
The role is responsible for managing customer queries and operations. This is an operational role that may seek an appropriate level of guidance and advice to ensure the delivery of quality outcomes.
Key Responsibilities:
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA is achieved and work proactively to maintain the same.
Other knowledge/ skills:
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast-paced, high availability, 24X7 environments.
- Maintain awareness of the latest technologies in the domain
How to Apply for Tata Communications Recruitment Drive?
Candidates may apply through online mode ASAP.
Application Link: Click Here