Schneider Electric Recruitment 2018 | Freshers | Technical Support Executive | Diploma/ BE/ B.Tech | Bangalore | February 2018
Company: Schneider Electric India Pvt Ltd
Schneider Electric develops technologies and solutions to make energy safe, reliable, efficient, productive and green. The Group invests in R&D in order to sustain innovation and differentiation, with a strong commitment to sustainable development.
Company Website: www.se.com/in/en/
Positions: Technical Support Executive
Position Type: Contractual (Team Lease payroll)
Experience: 0 – 5 Years
Salary: INR 2,00,000 – 2,50,000 PA
Job Location: Bangalore
Qualification: Diploma/ BE/ B.Tech – Electrical/ Electronic
Responsibilities:
- Handling Voice calls from India Customer’s.
- Solving Technical Queries of customers related to UPS and batteries of APC by Schneider.
- Registering complaints of customers using Intouch and Salesforce (CRM) applications.
- Interacting with different department involved for the complaint resolution.
- Co-Ordination with service planning and escalation team for faster resolution.
- Offer technical troubleshooting to the customers.
- Willing to work in rotational shifts (Operation 24×7).
Application Link: Closed