SAP Labs Freshers Recruitment 2022 | Support Associate | BE, B.Tech

SAP Labs Freshers Recruitment 2022 | Support Associate | BE/ B.Tech – CSE/ IT/ ECE | 2018 – 2021 Batch | Hyderabad

Company: SAP Labs India Pvt Ltd.
SAP Labs Freshers Recruitment 2022: MARKET leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

SAP applications and services enable more than 170,000 customers to operate profitably, adapt continuously, and grow sustainably.

Company Website: www.sap.com

Positions: Support Associate

Salary: Best In Industry

Experience: 0 – 3 years

Job Location: Hyderabad

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Eligibility Criteria for SAP Labs Recruitment 2022:

Major- BE/ B.Tech (or equivalent) in any discipline.
0-3 years of experience in a customer support environment, SaaS experience a plus.
Experience in Relational Database (such as Oracle or HANA), building complex queries.
Should be knowledgeable with Unix/Linux.
Experience in Sales Cloud Commissions (Callidus) is preferable.
Knowledge on knowledgeable on Tomcat/Weblogic is preferable.
Knowledge on SSO/SAML integration is preferable.
Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
Knowledge on Informatica 10.x, is preferable.
Excellent organizational, customer relationship, verbal and written communication skills.
Excellent problem solving and listening skills.
Highly dependable and professional.

Job Description:

SAP Labs India seeks a Support Engineer at our Hyderabad office to work in our Support and Cloud Operation Service teams. Support Engineers will work closely with the customers and consultants to fully understand the problems to be solved for rapid resolution. This position combines technical acumen with refined analysis skills to deliver the highest level of problem resolution to SalesCloud Commissions customers, consultants and partners.

Job Responsibilities:

As a Support Engineer your primary responsibilities will be to

Act as the first point of contact for all Callidus customers, consultants and partners.
Triage all incoming case requests coming via the web and phone.
Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
Research, analyze and troubleshoot to diagnose and resolve technical problems.
Provide phone assistance to customers who call in for update or escalation on their cases.
Proactively communicate client status, concerns and issues to appropriate management team.
Develop and maintain effective relationships with internal and external customers.
Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
Update Support case tracking system to provide accurate and current documentation of issues.
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.