Reliance Industries (RIL) Recruitment 2020 | Support Engineer | 2013 – 2018 Batch | BE/ B.Tech – CSE/ EEE/ ECE/ Telecom Engineering | Mumbai
Company: Reliance Industries Ltd (RIL)
Reliance Industries Ltd (RIL) is India`s largest private sector company on all major financial parameters with turnover of Rs. 2,58,651 crore ($ 58,000 million), cash profit of Rs. 34,530 crore ($ 7,743 million), net profit of Rs. 20,286 Crore ($ 4,549 million) and total assets of Rs. 2,84,719 Crore ($ 63,846 million).
Company Website: www.ril.com
Positions: Voice Support Engineer
Role: Support Engineer
Salary: Best in Industry
Job Location: Mumbai
Experience: 1 – 6 Years
Qualifications: Engineering in Electronics & Telecommunication/ Electronics/ Computer Science Graduate
Job Description:
- Voice support engineer is responsible for managing, administrating, and implementing VoIP and TDM consulting engagement .The primary focus of this position to support VoIP installation of Cisco & Avaya Voice Network.
- Engineers should also frequently communicate with the people in charge of Voice Technology to devise plans based on the need of Organisation.
- Engineer is responsible for task such as operating, maintaining and troubleshooting voice communication systems.
Roles:
- Service Availability, Planning, Customer Satisfaction, to provide effective, proactive technical support
- Comprehensive knowledge of Cisco Unified Communication Manager (CUCM) 9.1.2/10.X/11.X and Voice Technologies – Avaya Call Manager, Avaya Media Server, Avaya Media Gateway
- Good Hands-on Cisco UCS Server, Cisco Unified Applications, Cisco ISR Gateways
- Sound knowledge of E1 , FXO , FXS Configuration – PVDM resources
- Good understanding of H.323 & MGCP protocols
- Good knowledge of Call Centre setup to support various Helpdesk
- Good knowledge of Contact Centre Report structures
Application Link: Link Expired