PLINTRON Off Campus Recruitment Drive | Trainee Engineer | 2014 & 2015 Batch | BE/ B.Tech/ M.Sc/ MCA | Chennai | April 2016
Company: Plintron Global Technologies Pvt Ltd
The organization has two SBUs , Product and Services. In the product unit its having telecom engineering product lines supplying core network including HLR, GMSC, IN and also value added services.
Company Website: www.plintron.com
Positions: Trainee Engineer
Experience: Freshers
Salary: Best In Industry
Job Location: Chennai
Eligibility Criteria:
- Education: BE (ECE), BE/ B.Tech (CSE, IT), MCA, M.Sc (IT) – 2014 or 2015 passouts
- Consistent 70% marks throughout (10th, 12th, UG/ PG)
- Good communication skills
Job Description: Plintron is looking for B.E Graduates who are passionate to work into Telecom Domain
Role: Incident Management
- Liaise with the Customer as focal point for all priority Incidents reported
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Responsible for assigning incidents within a group or division
- Determines if an incident needs to be escalated according to priority and severity of issue.
- Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
- Send timely and accurate incident communications to all the business groups
- Activate and attend the SMC guard phone always
- Display excellent written and verbal communication skills
- Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management
- Insist Resolver teams to Update incident logs regularly
- Escalate Incidents at risk of breaching Service Level Agreement
- Ensure that Incidents assigned to their Support Groups are resolved and that service is restored
- Owns all Incidents throughout the lifecycle
- Willing to work in 24 x 7
Interview Process:
Level 1: Online Aptitude Test (Logical reasoning / English / Analytical)
Level 2: Online Fundamental Skill test
Level 3: F2F discussion
If interested send across your updated resume to nagarajan.sn@plintron.com
Note: Shortlisted profiles would be called for a Direct Interview on 23rd (Saturday), 24th (Sunday) or 25th April (Monday)
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