Mercedes Benz Recruitment 2018 | Freshers | Support Engineer | BE/ B.Tech/ M.Tech/ MS | Bangalore | April 2018
Company: Mercedes Benz India Pvt Ltd
The production facility is among the fastest green-field operations ever to be created and is rated among the topmost assembly plants of Mercedes-Benz, globally. Since June 2015, Mercedes-Benz India also commenced production from its new expanded production facility located in the same premises.
Company Website: www.mbrdi.co.in
Positions: Support Engineer
Experience: 0 – 2 Years
Job Location: Bangalore
Salary: Best In Industry
Qualification: BE/ B.Tech/ M.Tech/ MS from reputed university
Job Description:
- Incident and Problem ticket handling using CISM tool.
- Operations Demands (Customer/Internal task) handling through RTC
- Root Cause Analysis of problems reported by the users.
- Communication & coordination with the vendor IBM for problem resolution
- Deployments of scripts & work packages on Integration & Production environment
- Documentation and contribution to predefined Knowledge Database in SharePoint
- Coordinate with different teams in India & Germany
- Coordinate with the Infrastructure team in Daimler on maintenance of the environment
- Installing, upgrading and maintaining Enterprise CLM deployments
- Data migration from other tools/platforms to IBM Jazz CLM Enterprise platform.
- Providing technical design/architecture & solutions for customization with respective to Jazz applications
- Handling tickets which are assigned to L2 group
- Support Level 1 team with all technical queries related to the IBM Jazz CLM platform
- Provide build, stream strategies to development teams in RTC
- Fine tuning Enterprise CLM environment (Monitoring, Server issues)
Good to have
- Good knowledge on customizing Jazz tools (plugin customization, java scripts, java client programs, integration adapters)
- Good knowledge on Integrating Jazz tools with other 3rd party tools (Atlassian, open source , SVN, GIT)
- Customer interaction and ownership of escalations , high level/complex tasks
Application Link: Link Expired