Mahindra Comviva Recruitment 2019 | Freshers | Engineer Trainee | 2019 Batch | BE/ B.Tech – CSE/ ECE | Gurgaon, Bangalore, Manesar | August 2019
Company: Mahindra Comviva Technologies Limited
Mahindra Comviva is a value-added services provider for mobile operators. Comviva has customers in over 90 countries, predominantly in Asia, the Middle East, LATAM and Africa and offers messaging, mobile Internet, content, mobile commerce, prepaid and “business support solutions”. Headquartered and with its main R&D and network operation center in Gurgaon, Haryana, Mahindra Comviva also has offices in Bangalore and Mumbai.
Mahindra Comviva has international offices in South Africa, Dubai, Singapore, Thailand, the UK and the USA. In 2012 Tech Mahindra bought 51% stake in Comviva.
Company Website: www.mahindracomviva.com
Positions: Engineer Trainee
Total Vacancies: 10
Experience: Freshers
Salary: INR 3.75 LPA
Job Location: Gurgaon, Bangalore, Manesar
Eligibility Criteria :
- Bachelor of Technology CS/ EC/ IT (Only for 2019 batch)
- 60% throughout academics, No Backlogs
Job Description: Install & configure applications including CR upgrades and provide second-level application support to customers through configuration-level changes
Skills & Abilities:
1. Proficient in Linux and Oracle/MySQL
2. Knowledge of scripting
3. Good communication skills
Support:
- Log customer queries, complaints and requests in CRM Next
- Answer queries using FAQs and investigation
- Monitor system where required (as in critical fault situations, post-implementation, migration)
- Make configuration change or apply patch to meet customer requirements or resolve complaints 5 . Update and close case status in CRM Next
- Create stepwise detailed documentation for planned activities (e.g. Setup preparation, IN addition etc.) and it reviewed by senior support members.
- Ensuring the closer of cases with in defined SLA.
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