Infosys Recruitment 2021 | Freshers | Process Engineer | 2019/ 2020/ 2021 Batch | BE/ B.Tech – CSE/ EEE/ ECE/ ICE; B.Sc/ BCA | Pune
Company: Infosys BPM Limited
Infosys Recruitment 2021: Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka.
Company Website: www.infosys.com
Position: Process Executive
Role: Process Engineer
Experience: 0 – 1 years
Job Location: Hyderabad
Salary: Best In Industry
Education: BE/ B.Tech – CSE/ EEE/ ECE/ ICE; B.Sc/ BCA (2019/ 2020/ 2021 Batch)
Job Description:
- Handles/ manages the tickets as per the defined SLA/accuracy
- Ensure timely updates are provided to the user within SLA
- Ensure RCA for breached ticket are captured and worked upon
- Should be able to articulate issue and resolution to end user via Phone/Chat
- Should be able to keep a track the priority of the tickets and needs to handle within the stipulated timeline
- Should be able to do a smoot shift handover when he/she closes the shift
Preferred Skills: Domain(IBPO)- Customer Service- Inbound Customer Contact (Voice, E-Mail, Chat)
Application Links: Click Here