Indegene Recruitment 2018 | Freshers | Support Engineer | BE/ B.Tech/ B.Sc/ BCA | 2016 – 2018 Batch | Bangalore | October 2018
Company: Indegene Private Limited
Indegene is an integrated scientific partner to global pharmaceutical and life sciences companies delivering a spectrum of marketing, medical, training, and research & analytics services. With operations across the US, Europe and the Emerging Markets, track record of working with most of the Top 20 global pharmaceutical companies.
We leverage the depth of our scientific expertise, scale of our operations, our hybrid delivery model, global footprint and intellectual property to deliver value across multiple dimensions. We are 500 plus professionals spread across various locations.
Website: www.indegene.com
Designation: Support Engineer
Experience: 0 – 2 Years
Salary: Best In Industry
Job Location: Bangalore
Qualification: BE/ B.Tech – CS/IT, EEE, ECE; B.Sc/ BCA
Responsibilities:
- Experience working in a 24 x 7 Customer service environment
- Provide exceptional customer service to our rapidly growing customer base
- Replicating and troubleshooting product and technical issues faced by client for speedy resolution
- Taking ownership of technical issues, understanding customer requirements and work within escalation process to resolve more advanced issues
- Support and resolve incidents and problem tickets over phone/ email/WebEx with SLA defined
- Collaborate with engineering team to understand product and project requirements
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