FIS Global Recruitment 2018 | IT Trainee | BE/ B.Tech/ B.Sc/ BCA | 2016 – 2017 Batch | Pune | June 2018
Company: Fidelity Information Service Global Pvt Ltd
The company was founded in 1968 as Systematics™ and, through its core processing system of the same name, quickly became a globally recognized provider of technology solutions for financial institutions.
Company Website: www.fisglobal.com
Positions: IT Trainee
Experience: 0 – 1 Years
Job Location: Pune
Salary: Best In Industry
Qualification: BE/ B.Tech – CS/ IT/ ECE; B.Sc/ BCA
Job Description:
- Monitor incoming server alerts in Omnibus Console and provide necessary checking.
- Coordinate, create and escalate incident tickets to onshore support group via Case Management System (CMS).
- Monitor auto generated tickets in CMS and escalate to appropriate support teams thru email, IM or call. (Wintel, Unix, Database, Web, Midrange, Network, Backup & Storage etc.)
- Receive incoming calls from clients and assist them with regards to Hardware issues (EMC hardware replacement) and other concerns related to server issues.
- Turnover issues to next shift and provide tables of existing ticket issues that needs to be monitored, communicated or follow-up to support teams.
- Monitoring critical reveille alerts of clients and dispatch as soon as possible to appropriate support group.
- Provide 24/7 support to FIS clients.
- Incident Management
Application Link: Link Expired