Capgemini Off Campus Drive 2024 | Freshers | Contact Support Group (CSG) | Diploma/ BA/ B.Sc/ BCA/ B.Com, BBA, BBM | 2024 Batch | Coimbatore
Company: Capgemini India Pvt Ltd
Capgemini Off Campus Drive 2024:- Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 44 countries with more than 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
We offer an array of integrated services that combine top-of-the-range technology with deep sector expertise and a strong command of our four key businesses.
Company Website: www.capgemini.com
Positions: Contact Support Group (CSG)
Experience: Freshers
Job Location: Coimbatore
Salary: INR 3.25 LPA
Eligibility Criteria For Capgemini Off Campus Drive 2024:
- Candidates must have completed any 3-year Diploma/ Graduation in 2024 only
Desired Skills:
- Should have excellent communication and English-speaking skills
- Should have good interpersonal skills and the ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocating to any location and working night shifts
Job Description:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Candidate should not have any backlog at the time of assessment and joining Capgemini
How to Apply For Capgemini Off Campus Drive 2024?
Candidates must apply online mode as soon as possible.
Apply Link: Click Here