Atlas Copco Recruitment 2022 | Freshers | Trainee Service Engineer | Diploma/ B.Tech

Atlas Copco Recruitment 2022 | Freshers | Trainee Service Engineer | Diploma/ B.Tech – ECE/ EIE/ Mechatronics | Pune

Company: Atlas Copco (India) Ltd
Atlas Copco Recruitment 2022: Atlas Copco is an industrial group with world-leading positions in compressors, expanders and air treatment systems, construction and mining equipment, power tools and assembly systems. With innovative products and services, Atlas Copco delivers solutions for sustainable productivity. The company was founded in 1873, is based in Stockholm, Sweden, and has a global reach spanning more than 180 countries.

Atlas Copco (India) Ltd. started operations in 1960, and has 22 offices across India, the registered office being at Pune. In 2014, Atlas Copco (India) Ltd. had above 2400 employees and in the period from 1st April 2013 to 31st March 2014, revenues of INR 2 658 cr (MEUR 332).

Company Website: www.atlascopco.com

Positions: Trainee Service Engineer

Industry: Industrial Products/ Heavy Machinery

Experience: Freshers

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Job Location: Pune

Salary: Best In Industry

Eligibility Criteria for Atlas Copco Recruitment 2022:

Graduate or Diploma holders in Electronics, mechatronics or instrumentation

Job Description:

The aim of the Service Engineer is to provide services and technical support to the assigned customers, to Develop and maintain regular contact with customers for long time agreement at all levels and to implement the service plan to increase the customer satisfaction.

Job Responsibilities:

Look into the day-to-day functions of service related jobs and resolve day-to-day issues of the specified customer
Execute the service plan effectively by maintaining a close co-ordination with the Service Team leader
Provide service to customers, discuss with them, make root cause analysis and give presentations to customer to improve life cycle of the product
Handle Customer Complaints (Warranty/ Goodwill/ Others) and ensure proper logging into QCM data base
Escalate product related issue to R&D through different reporting portals
Keep the tools data up to date for assigned customers on Operations portal i.e. SPIRIT
Ensure and meet the target response time
Provide training to customers for better up time of the product
Co-ordinate with service sales team for proper execution of service plan
Guide/Assist service technicians to perform duties effectively
Mange the key accounts directly and ensure customer satisfaction
Arrange for customer presentations to improve product life cycle
Co-ordinate with the Project team for installation of machines allocated to service
Analyze the problems and guide the team accordingly
Ensure “Safety Health and Environment” compliance at on site workshop
Find out the red-flags and analyze the root cause for failures
Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
Handle and administer different techniques of service processes with regard to IMS
On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories

Requirements:

Collaborative: You promote proactive relationships with customers, as well as your internal stakeholders. You take benefits from the perspectives of team members and share your experience to understand and identify customers’ current and future needs to ensure that our business meet those demands.
Open-minded: You are a clear thinker with mature judgment, a prerequisite for this high pressure assignment. You are passionate about finding ways to reach out to your customer and are comfortable to learn at all platforms. You are willing to adjust and excel under any new situations, promoting agility within the organisation.
Resourceful: You possess structured knowledge of Product, Market, Customers, and competitors’ activities. You entail fantastic analytical skills and strive to present the best solution. You take basis from present and build strategy to demonstrate the value customer is looking for.
Entrepreneurial: You are confident to test new ideas and demonstrate practical solutions in order to proliferate and thus, lead our business forward. You have good problem solving skills and find innovative solutions that builds a stronger customer relationship. Your actions target long term growth and you strive for excellence in term.